Frequently asked questions

  • Prepay orders will be delivered back to your organization (in some cases mailed to your home) 3-4 weeks after photo day.

  • Coach and player photos will be available in your child’s online gallery as a complimentary download. Once logged into your child’s gallery look under the ‘Individual Products’ tab for an album named ‘Coach - Player’.

  • Our preorder shop and the online galleries that get posted 2 weeks after photo day are separate systems so you will not see your preorder listed there. When you placed your order you should have received a confirmation email of your order from info@snapactionpix.com. If you have any questions or cannot find the confirmation email let us know and we’d be happy to help.